Card not working? First, ensure the card is activated. Check your activation email or the Walgreens website for instructions. Double-check you’ve entered the correct card number and member ID at the pharmacy.
Higher-than-expected cost? Verify the pharmacy scanned your card Before processing your prescription. Some medications might have restrictions on discounts. Compare your price to the estimated savings shown on the card’s website or app. If discrepancies remain, contact Walgreens customer service.
Problems with the Walgreens app or website? Try clearing your browser’s cache and cookies. If the issue persists, try a different browser or device. Consider contacting Walgreens digital support if needed.
- Slow website loading: Check your internet connection. A slow connection can affect website performance. Login issues: Try resetting your password. Ensure you’re using the correct email address and password associated with your account. App crashes: Close and restart the app. Check for available updates in your app store.
Prescription not covered? Review your card’s terms and conditions. Certain medications or prescription quantities might not be eligible for discounts. Explore alternatives like contacting your doctor for a different medication or comparing prices at other pharmacies.
Confirm your medication is on the card’s formulary. Check for any quantity limits on your discounts. Call Walgreens to inquire about specific coverage details for your prescription.
Lost or stolen card? Immediately report the loss or theft to Walgreens. They can help cancel your card and issue a replacement. Safeguard your card details in the future.
Still having trouble? Contact Walgreens customer service directly. Provide your card details and describe the issue clearly. They are your best resource for resolving individual problems.
